Frequently Asked Questions

Washington State DDCS (formerly DDA) services are billed in 15-minute increments. CareCade automatically tracks and calculates billable units based on actual service time, ensuring you capture every billable minute and stay compliant with state requirements. This prevents revenue loss from manual calculation errors.

When caregivers clock in or out using the mobile app, CareCade captures their GPS location. You can set up geofencing around client homes to verify that visits actually occurred at the correct location. This provides bulletproof documentation for audits and billing.

Yes. CareCade supports multiple specialities including Community Engagement (CE), Specialized Habilitation (SH), Staff-Family Consultation, and more. Each service type has its own unit allocation tracking so you can monitor usage across all programs.

NEMT stands for Non-Emergency Medical Transportation. CareCade includes a full transportation management module for scheduling trips, assigning drivers, tracking mileage, and generating transportation billing. It's built-in—not a separate add-on.

Yes. If a caregiver cannot make a scheduled shift, they can request coverage through the app. Administrators are notified and can quickly reassign the appointment to another available team member.

DSHS (Department of Social and Health Services) requires quarterly compliance reports for agencies providing developmental disabilities services in Washington State. CareCade automatically generates these reports, saving hours of manual work and reducing compliance errors.

Yes, CareCade is fully HIPAA compliant. We provide a Business Associate Agreement (BAA), use 256-bit encryption for data at rest and in transit, and host all data in secure AWS data centers. We maintain 99.9% uptime with comprehensive audit logging.

CareCade displays real-time unit balances for each client and speciality. You'll see risk alerts when a client is approaching their unit limit, giving you time to adjust schedules or request additional authorization before services are impacted.

Yes. CareCade provides comprehensive data exports in CSV and PDF formats. For state billing, we offer direct ProviderOne EVV integration to export EVV data directly to ProviderOne, plus DAT (Department of Aging) format exports that integrate with ProviderOne and other billing systems.

While the mobile apps provide the best experience for field staff, caregivers can also access their schedules and clock in/out from any web browser. The mobile apps (iOS and Android) are recommended for GPS verification and real-time updates.

Caregivers can view their schedules, clock in/out with GPS verification, receive push notifications about schedule changes, message with office staff, and view their earnings. The app is designed to be simple so staff can focus on care, not paperwork.

Yes. Both iOS and Android mobile apps are included with all CareCade plans at no additional cost.

CareCade offers two main plans: Grow ($200/month for up to 50 clients) and Scale ($350/month for unlimited clients). Both include core features like scheduling, time tracking, mobile apps, and compliance tools. The Scale plan adds advanced features like analytics, recruitment, marketing, and priority 24/7 support.

All CareCade data is stored in secure AWS (Amazon Web Services) data centers in the United States. Data is encrypted at rest using AES-256 encryption and in transit using TLS 1.3.

Only authorized users from your agency can access your data. CareCade uses role-based access controls—you decide who can see what. Our staff only access your data when necessary for support, and all access is logged.

Before cancellation, you can export all your data in standard formats. After cancellation, we retain data for 30 days in case you change your mind, then securely delete it according to HIPAA requirements.

All plans include email support and access to our help center. The Scale plan includes priority support with 24/7 emergency assistance and a dedicated success manager. We also offer training sessions and onboarding assistance.

You can reach our support team via email at support@carecade.org. Scale plan customers have access to priority phone support. We also have an in-app help center with guides and tutorials.