Terms of ServiceOur Commitment to You

By accessing our services, you agree to:

• Comply with all applicable laws and regulations
• Maintain accurate and up-to-date information
• Protect your account credentials
• Use the platform as intended for home care service provision

CareCade provides:

• HIPAA-compliant home care service management platform
• Documentation and reporting tools
• Staff and client management features
• Integration capabilities with approved systems
• Secure encrypted messaging between home care providers and clients
• Non-Emergency Medical Transportation (NEMT) coordination
• Document storage and management
• Location tracking for appointment verification

As a user of our platform, you agree to:

• Maintain confidentiality of client information
• Use the platform in compliance with HIPAA regulations
• Report any security concerns immediately
• Keep your account credentials secure
• Use the platform only for legitimate home care business purposes
• Ensure all users under your account are properly trained

We maintain strict HIPAA compliance through:

• End-to-end encryption of all data
• Regular security audits and updates
• Business Associate Agreements (BAA)
• Comprehensive access controls
• Audit logging of all data access
• Secure data backup and recovery procedures

For paid services:

• Free Core: Free forever with essential features
• CareCade+: $149/month billed monthly
• All payments are processed securely through Stripe
• Cancel anytime - no long-term contracts
• 30-day money-back guarantee for CareCade+
• Pricing may change with 30 days notice

Important limitations:

• Service provided "as is" without warranties of any kind
• We are not liable for data loss due to user error
• Maximum liability limited to fees paid in the previous 12 months
• We are not responsible for third-party service interruptions
• Users are responsible for maintaining proper backups

Account termination terms:

• You may terminate your account at any time
• We may suspend accounts for terms violations
• Data export available for 30 days after termination
• Refunds processed per our refund policy
• Some data may be retained for legal compliance

Ownership and rights:

• CareCade retains all rights to the platform and software
• You retain ownership of your data and content
• You grant us license to host and process your data
• Feedback and suggestions may be used to improve the platform