Custom Email Domain Setup
AdministratorsSettings & Configuration
Send emails from your own domain.
Why Custom Email Domain?
| Default | Custom |
|---|---|
notifications@carecade.org | notifications@yourcompany.com |
Benefits:
- Professional appearance
- Better deliverability
- Brand recognition
- Client trust
Requirements
You need:
- Access to your domain's DNS settings
- SMTP credentials from your email provider
- IT support (recommended)
Supported Providers
Works with:
- Google Workspace (Gmail)
- Microsoft 365 (Outlook)
- Amazon SES
- SendGrid
- Postmark
- Custom SMTP
Setup Steps
Step 1: Access Settings
- Go to Settings → Email
- Click Configure Custom Email
Step 2: Enter SMTP Details
| Field | Description | Example |
|---|---|---|
| Host | SMTP server address | smtp.gmail.com |
| Port | SMTP port | 587 |
| Username | Login email | notifications@yourcompany.com |
| Password | SMTP password or app password | •••••••• |
| Encryption | TLS or SSL | TLS |
Step 3: Set From Address
| Field | Description |
|---|---|
| From Email | notifications@yourcompany.com |
| From Name | Your Company Name |
Step 4: Test Connection
- Click Test Connection
- System sends test email
- Verify you receive it
- Check spam folder if not received
Step 5: Save
Click Save Settings when test succeeds.
DNS Records
For best deliverability, add these DNS records:
SPF Record
v=spf1 include:_spf.google.com ~all
(Adjust based on your provider)
DKIM Record
Your provider gives you a specific DKIM record to add.
DMARC Record
v=DMARC1; p=none; rua=mailto:dmarc@yourcompany.com
Common Provider Settings
Google Workspace
| Setting | Value |
|---|---|
| Host | smtp.gmail.com |
| Port | 587 |
| Encryption | TLS |
| Password | App Password required |
Microsoft 365
| Setting | Value |
|---|---|
| Host | smtp.office365.com |
| Port | 587 |
| Encryption | TLS |
| Password | Account password |
Troubleshooting
Connection failed
- Verify SMTP host and port
- Check username/password
- Confirm firewall allows connection
- Try different encryption (TLS vs SSL)
Emails going to spam
- Add DNS records (SPF, DKIM, DMARC)
- Verify from address matches domain
- Wait 24-48 hours for DNS propagation
App password required (Google)
- Go to Google Account → Security
- Enable 2-Step Verification
- Generate App Password
- Use App Password in settings
Tips
- Test thoroughly — Send test emails
- Set DNS records — Improves deliverability
- Use dedicated address — Like
notifications@ - Monitor deliverability — Check for bounces
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