[ Help center ]
Help Center
Find answers, guides, and tutorials to help you get the most out of CareCade
For Administrators
Manage your organization, team, and clients
Getting Started
Set up your organization and learn the basics
5 articlesClient Management
Manage client profiles, units, and documents
7 articlesTeam Management
Manage staff, credentials, and performance
8 articlesScheduling
Create and manage appointments and schedules
8 articlesReports & Analytics
Payroll, billing, and compliance reports
8 articlesSettings & Configuration
Branding, security, and system preferences
6 articlesAdvanced Features
NEMT, chat, recruitment, and integrations
7 articlesFor Staff & Caregivers
Mobile app guides for field staff
Getting Started
Download the app and learn the basics
5 articlesAppointments
View schedule, clock in/out, and manage visits
9 articlesDocumentation
Service notes, incident reports, and uploads
4 articlesClient Care
Understanding clients and communication
4 articlesTransportation
Mileage tracking and transportation appointments
3 articlesAccount & Settings
Profile, notifications, and password
4 articlesFor Case Managers
Monitor clients and review services
For Clients & Families
Use the client portal effectively
About CareCade Help Center
CareCade is a comprehensive home care management platform designed specifically for service providers supporting individuals with disabilities. Our Help Center provides detailed guides, tutorials, and documentation to help administrators, caregivers, case managers, and families make the most of the platform.
For Home Care Agencies
Learn how to manage your entire operation with CareCade - from client intake and scheduling to payroll processing and DSHS compliance reporting. Our admin guides cover everything from initial setup to advanced features like NEMT request management and team performance analytics.
For Caregivers & Field Staff
The CareCade mobile app makes it easy for caregivers to view schedules, clock in/out with GPS verification, document service notes, and communicate with the office. Our staff guides help you get started quickly and use all the app features effectively.
For Case Managers
Monitor your clients' care through the Case Manager Portal. View schedules, review service notes, download DSHS reports, and communicate directly with service providers - all in one place.
For Clients & Families
Stay informed about your care through the Client Portal. View upcoming appointments, see your care team, track service hours, and communicate with your provider easily.