Keep your account secure by using a strong password and changing it regularly. Here's how to update your password and what to do if you've forgotten it.

---

When to Change Your Password

Good Reasons to Change

• It's been a while (every 6-12 months)
• You suspect it's been compromised
• You shared it accidentally
• You used it on an insecure network
• After a security alert
• When prompted by system

Signs of Compromise

Change immediately if:

• Unexpected login notifications
• Activity you didn't do
• Someone else knows your password
• You clicked a suspicious link
• Device was lost or stolen

Changing Your Password

Step by Step

1. Open CareCade
2. Go to Settings
3. Tap Security or Password
4. Select Change Password
5. Enter your current password
6. Enter your new password
7. Confirm your new password
8. Tap Save or Update

After Changing

• You may be logged out of other devices
• Use new password immediately
• Update saved passwords if applicable
• Don't write it down insecurely

Password Requirements

Minimum Requirements

Most systems require:

• At least 8 characters
• At least one uppercase letter
• At least one lowercase letter
• At least one number
• May require special character

Strong Password Tips

Create strong passwords:

• Longer is better (12+ characters)
• Mix of all character types
• Avoid common words
• Don't use personal info
• Unique to CareCade

What to Avoid

Don't use:

• Simple patterns (123456, abcdef)
• Personal info (birthdate, name)
• Common passwords (password, qwerty)
• Same password as other accounts
• Slight variations of old passwords

Forgot Your Password

Resetting Password

If you can't remember:

1. Open CareCade app
2. On login screen, tap Forgot Password?
3. Enter your email address
4. Tap Send Reset Link
5. Check your email
6. Click the reset link
7. Create new password
8. Log in with new password

If Link Doesn't Arrive

Wait 5-10 minutes, then:

1. Check spam/junk folder
2. Try again with correct email
3. Make sure email is registered
4. Contact administrator if needed

Link Expiration

Reset links typically:

• Expire in 24 hours
• Work only once
• Must be used from same device (sometimes)
• Request new one if expired

Two-Factor Authentication

What It Is

Extra security requiring:

• Something you know (password)
• Something you have (phone, app)

If You Have 2FA

When changing password:

• May need to verify with 2FA
• Enter code from phone
• Backup codes may work

Setting Up 2FA

If available:

1. Go to Settings → Security
2. Enable Two-Factor Authentication
3. Follow setup steps
4. Save backup codes securely

Account Lockout

Why It Happens

Account locks after:

• Too many wrong passwords
• Security concerns
• Suspicious activity

If You're Locked Out

1. Wait for lockout to expire (usually 15-30 minutes)
2. Use password reset
3. Contact administrator if persists

Avoiding Lockout

• Use correct password
• Check caps lock
• Type carefully
• Use password manager
• Don't guess repeatedly

Password Security

Best Practices

• Use unique password for CareCade
• Don't share your password
• Don't write it down unsecurely
• Log out of shared devices
• Enable biometric login

Using Password Managers

Password managers help:

• Generate strong passwords
• Store passwords securely
• Auto-fill login forms
• Work across devices

Popular options:

• iPhone Keychain
• Google Password Manager
• 1Password
• LastPass

Don't Share Passwords

Never share your password:

• Not with coworkers
• Not with supervisors
• Not by email
• Not by text
• CareCade will never ask for it

Biometric Login

Alternative to Typing

Use fingerprint or face:

1. Set up in Settings → Security
2. Enable biometrics
3. Confirm with password once
4. Use finger/face going forward

Still Need Password

You'll need password to:

• Set up biometrics
• If biometrics fail
• Change security settings
• Log in on new device

After Password Reset

What to Do

After changing password:

1. Log in successfully
2. Check account access
3. Update any saved passwords
4. Review recent activity
5. Enable biometrics again if needed

If Problems Continue

If still having issues:

1. Try password reset again
2. Check email carefully
3. Contact administrator
4. They can help verify account

Common Questions

How often should I change it?

Every 6-12 months, or immediately if compromised.

Can admin see my password?

No - passwords are encrypted. Admins can reset but not view.

What if I forget my new password?

Use "Forgot Password" again to reset.

Can I reuse an old password?

Usually no - system prevents recent password reuse.

Why does my password keep failing?

• Check for typos
• Check caps lock
• Verify correct email
• Password may be expired
• Try reset if unsure

Related Articles

• Logging Into Your Account
• Updating Your Profile
• Face Verification