CareCade uses location services to verify you're at appointment locations and track mileage. Learn how location tracking works and how to manage your settings.

Why Location Is Used

Appointment Verification

Location helps verify:

You're at the client's location for clock-in
Service was provided at the right place
Accurate records are maintained
Compliance requirements are met

Mileage Tracking

If enabled, location tracks:

Routes between appointments
Distance traveled
Automatic mileage logging
Reimbursement support

Not Continuous Tracking

Location is typically only used:

When clocking in/out
During mileage recording
When you're using the app
Not 24/7 surveillance

Location Permissions

Enabling Location

To use location features:

iPhone:

Go to Settings → Privacy & Security → Location Services
Find CareCade
Select "While Using the App"

Android:

Go to Settings → Apps → CareCade
Tap Permissions
Select Location
Choose "Allow only while using the app"

Permission Options

Setting	What It Means
While Using	Location accessed when app is open
Always	Location can be accessed anytime (may not be needed)
Never	Location disabled (some features won't work)

Recommended Setting

"While Using the App" is usually sufficient and protects your privacy while enabling necessary features.

How Location Verification Works

At Clock-In

When you clock in:

App checks your location
Compares to client's address
If within range, clock-in proceeds
If outside range, may prompt you

Location Radius

Organizations set a radius:

Typically 500-1000 feet
Accounts for GPS variation
May be larger for rural areas
Check with your administrator

GPS Accuracy

Location accuracy depends on:

Device quality
Outdoor vs. indoor
Building interference
Weather conditions

Location Settings in App

Finding Settings

Go to Settings
Look for Location or Privacy
View location options

Available Settings

Depending on your organization:

Location for Clock-In: On/Off
Mileage Tracking: On/Off
High Accuracy Mode: Uses more battery
Location History: View past locations

Troubleshooting Location

"Not Near Location" at Clock-In

If you're at the right place but get this error:

Check GPS signal
- Go outside briefly
- Wait for better signal
- Move away from large buildings
Check address
- Verify you're at correct address
- Client's address may be wrong in system
Refresh location
- Close and reopen app
- Toggle location off and on
- Wait a moment and retry
Request override
- If available, request manual override
- Explain the situation
- Administrator can approve

Location Won't Enable

If location isn't working:

Check phone settings
Verify CareCade has permission
Check if location services are on
Restart your phone
Update the app

Battery Drain

If location uses too much battery:

Use "While Using" not "Always"
Disable high accuracy mode
Close app when not using
Check for app updates

Inaccurate Location

If location seems wrong:

Go outdoors for better signal
Wait for GPS to stabilize
Check Wi-Fi/cellular connection
Restart location services

Privacy Considerations

What's Tracked

CareCade typically tracks:

Location at clock-in/out
Route for mileage (if enabled)
Timestamps

What's NOT Tracked

Usually not tracked:

Location when app is closed
Personal trips
Off-duty movement
Continuous location

Who Sees Location Data

Location information is visible to:

Administrators
Authorized personnel
Used for verification only
Subject to privacy policies

Your Privacy Rights

You have the right to:

Know what's tracked
Understand how it's used
Report concerns
Ask questions

Location Best Practices

For Accurate Clock-In

Enable location before arriving
Check GPS signal
Be at service location
Allow moment for GPS lock

For Mileage

Enable auto-tracking if wanted
Review logged routes
Edit if incorrect
Report issues

Battery Management

Use "While Using" permission
Close app when not working
Keep phone charged
Update app regularly

When Location Is Required

Organization Policy

Some organizations require:

Location for all clock-ins
Location verification always on
Mileage tracking enabled
Check your policy

Compliance Requirements

Location may be needed for:

State regulations
Medicaid compliance
Billing verification
Quality assurance

Consequences of Disabling

If you disable required location:

May not be able to clock in
May need supervisor override
May affect compliance
Check with administrator

Common Questions

Is my location tracked all day?

No - only when using the app for work functions like clock-in/out or mileage tracking.

Can I turn off location?

You can, but some features may not work. Required features vary by organization.

What if GPS is wrong?

Request override, document the issue, and report to administrator.

Does it track personal trips?

No - location is only active when you're using work features.

Who can see my location?

Only authorized administrators, and only for work verification purposes.

Help Center

Location Settings