Stay informed about schedule changes, messages, and important updates with CareCade notifications. Configure them to get the alerts you need without being overwhelmed.

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Types of Notifications

Schedule Notifications

• New appointments added
• Appointment changes
• Appointment reminders
• Cancellations
• Time-off approvals

Message Notifications

• New chat messages
• Team announcements
• Messages from administrators

Clock In/Out Reminders

• Reminder to clock in
• Reminder to clock out
• Missed clock-in alerts

Document Notifications

• Document due reminders
• Credential expiration warnings
• Training completion reminders

Enabling Notifications

On iPhone (iOS)

1. Open your phone's Settings
2. Scroll down and tap CareCade
3. Tap Notifications
4. Toggle Allow Notifications on
5. Customize alert style:
   • Lock Screen
   • Notification Center
   • Banners
6. Enable Sounds and Badges as desired

On Android

1. Open Settings
2. Tap Apps or Applications
3. Find and tap CareCade
4. Tap Notifications
5. Toggle Allow notifications on
6. Configure notification categories as desired

In-App Notification Settings

Customize which notifications you receive:

1. Open CareCade app
2. Go to Settings → Notifications
3. Toggle each notification type on or off

Schedule Alerts

Setting	Description
New Appointments	When you're assigned a new appointment
Schedule Changes	When appointment times change
Cancellations	When appointments are cancelled
Daily Summary	Morning summary of today's schedule

Reminders

Setting	Description
Appointment Reminders	Before each appointment
Clock-In Reminders	When it's time to clock in
Clock-Out Reminders	When it's time to clock out

Messages

Setting	Description
Direct Messages	One-on-one chats
Group Messages	Group conversation messages
Announcements	Organization-wide messages

Documents

Setting	Description
Credential Alerts	Expiring certifications
Training Due	Required training reminders

Reminder Timing

Set when you want reminders:

1. Go to Settings → Notifications → Reminder Timing
2. Configure:
   • Appointment Reminder - 15 min, 30 min, 1 hour, or 2 hours before
   • Clock-In Reminder - 5 min or 15 min before
   • Clock-Out Reminder - At appointment end time or 5 min after

Do Not Disturb

Setting Quiet Hours

Prevent notifications during certain times:

1. Go to Settings → Notifications → Quiet Hours
2. Enable Quiet Hours
3. Set start time (e.g., 10:00 PM)
4. Set end time (e.g., 7:00 AM)
5. Save

During quiet hours:

• Notifications are silenced
• They still appear when you check the app
• Emergency alerts may still come through (if configured)

Quick Do Not Disturb

For immediate silence:

1. Go to Settings → Notifications
2. Tap Do Not Disturb
3. Choose duration: 1 hour, 2 hours, Until tomorrow
4. Tap to activate

Notification Sounds

Changing Notification Sound

1. Go to Settings → Notifications → Sound
2. Choose from available sounds
3. Tap a sound to preview
4. Select your preferred sound

Different Sounds for Different Alerts

Some devices allow custom sounds per notification type:

• Use your phone's notification settings
• Set unique sounds for:
  • Schedule alerts (e.g., chime)
  • Messages (e.g., ping)
  • Urgent alerts (e.g., alarm tone)

Badge Counts

The red number on the app icon shows unread items:

1. Go to Settings → Notifications → Badge Count
2. Choose what to count:
   • Unread messages only
   • All pending notifications
   • None

Managing Notification History

Viewing Past Notifications

1. Go to Home screen
2. Tap the bell icon at the top
3. Scroll through recent notifications
4. Tap any notification to view details

Clearing Notifications

• Single: Swipe left on a notification, tap Dismiss
• All: Tap Clear All at the top of the notification list

Troubleshooting

Not Receiving Notifications

Check phone settings:

1. Verify CareCade has notification permission
2. Check that Do Not Disturb is off
3. Ensure Battery Saver isn't blocking notifications
4. Check app isn't restricted in background

Check app settings:

1. Verify the notification type is enabled
2. Check Quiet Hours aren't active
3. Make sure you're logged in to the app

Delayed Notifications

• Check your internet connection
• Ensure the app has background refresh permission
• Some Android phones delay notifications to save battery
• Check phone's battery optimization settings

Too Many Notifications

1. Go to Settings → Notifications
2. Turn off notification types you don't need
3. Adjust reminder timing
4. Enable Quiet Hours for off-work times

Notifications Not Making Sound

1. Check your phone isn't on silent mode
2. Verify notification sound is selected
3. Check phone volume settings
4. Ensure CareCade has sound permission

Best Practices

Recommended Settings

For most staff members:

Enable:

• New appointments
• Schedule changes
• Cancellations
• Clock-in reminders
• Direct messages

Optional:

• Daily summary
• Group messages
• Clock-out reminders

Stay Informed Without Overload

• Use quiet hours for off-work times
• Turn off low-priority notifications
• Set appropriate reminder timing
• Check the notification center periodically

Related Articles

• Navigating the App
• Viewing Your Schedule
• Using the Chat Feature