Keep your profile information current in CareCade. Accurate profile information helps your organization contact you and ensures smooth operations.

Accessing Your Profile

From Settings

Open CareCade
Tap Settings (gear icon)
Tap My Profile or Profile
View and edit your information

From Dashboard

Some organizations show:

Tap your profile picture/icon
Go directly to profile
Edit from there

Profile Information

What's In Your Profile

Your profile includes:

Personal Info: Name, photo, contact
Work Info: Role, schedule, certifications
Preferences: Notifications, app settings
Documents: Uploaded credentials

What You Can Edit

Typically you can change:

Profile photo
Phone number
Email address
Emergency contact
Preferences

What You Can't Edit

Contact administrator to change:

Legal name
Employment status
Pay rate
Access level
Assigned clients

Profile Photo

Why It Matters

Your photo is used for:

Identification
Face verification (if enabled)
Client and team recognition
Professional appearance

Updating Your Photo

Go to Profile
Tap your current photo
Choose:
- Take new photo
- Choose from gallery
Position and crop
Save

Photo Tips

Good profile photos are:

Clear and well-lit
Face fully visible
Front-facing
Recent (within 6 months)
Professional appearance

Contact Information

Phone Number

Update your number:

Go to Profile → Contact
Edit phone number
Verify if required
Save

Important: This is how your organization reaches you.

Email Address

Update email:

Go to Profile → Contact
Edit email address
May require verification
Check new email for confirmation

Home Address

If required:

Go to Profile → Address
Update your address
Save

Used for mileage calculations and emergency purposes.

Emergency Contact

Why It's Important

Your emergency contact:

Called if something happens to you
Important for your safety
Should know your work schedule
Keep current

Updating

Go to Profile → Emergency Contact
Enter or update:
- Name
- Relationship
- Phone number
Save

Availability and Schedule

Your Availability

Tell your organization when you can work:

Go to Profile → Availability
Set your available hours by day
Mark days you can't work
Save

Updating Availability

When your availability changes:

Update as soon as you know
Give advance notice
Be accurate
Communicate significant changes

Time Zone

If applicable:

Verify your time zone is correct
Affects how appointments appear
Contact admin if incorrect

Preferences

Notification Settings

Control your alerts:

Go to Profile → Notifications
Toggle settings on/off
See Setting Up Notifications

App Settings

Customize your experience:

Display preferences
Language
Accessibility options

Privacy Settings

If available:

Who sees your info
Data preferences
Contact visibility

Security Settings

Password

Change your password:

Go to Settings → Security
Tap Change Password
Enter current password
Enter new password twice
Save

Password tips:

Use strong password
Don't reuse passwords
Update periodically
Don't share

Biometric Login

Enable fingerprint/face login:

Go to Settings → Security
Toggle Biometric Login
Confirm with existing password
Set up biometric

Two-Factor Authentication

If available:

Enable for extra security
Use authenticator app or SMS
Save backup codes
Required for each login

Viewing Your Details

Employment Information

View (but usually can't edit):

Hire date
Position/role
Pay rate
Employment status
Manager/supervisor

Credentials

See your uploaded documents:

Certifications
Licenses
Training completions
Expiration dates

Assigned Clients

View your client assignments:

Current clients
Service types
Schedule overview

Syncing Information

Keeping Current

Check your profile regularly:

After major changes
When things seem incorrect
When prompted
Periodically (monthly)

What If Info Is Wrong?

If you see incorrect information:

Note what's wrong
Contact your administrator
Provide correct information
Verify after correction

Best Practices

Keep Updated

Update changes promptly
Check regularly
Verify accuracy
Report problems

Professional Photo

Current appearance
Clear and professional
Good for identification
Update when needed

Accurate Contact

Current phone number
Active email address
Correct address
Emergency contact current

Strong Security

Strong password
Biometrics enabled
Don't share credentials
Report suspicious activity

Troubleshooting

Can't Update Profile

If changes won't save:

Check internet connection
Try again
Restart app
Contact administrator

Profile Photo Not Working

Check photo requirements
Try different photo
Ensure good lighting
Contact support if persistent

Wrong Information Showing

Refresh the app
Note the specific error
Contact administrator
Don't change related items until fixed

Help Center

Updating Your Profile