Keep your credentials, training certificates, and other documents current by uploading them through CareCade. Easy document management helps you stay compliant and ready to work.

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Types of Documents

Credentials

Professional certifications:

• CNA/HCA/NAC certification
• CPR/First Aid certification
• Specialized training certificates
• Professional licenses

Personal Documents

Required employment documents:

• Driver's license
• Social security card
• Background check authorization
• I-9 documentation

Training Certificates

Completed training records:

• New hire orientation
• Annual training completions
• Specialized skill training
• Required continuing education

Health Documents

Health-related records:

• TB test results
• Vaccination records
• Health screening forms
• Physical examination

How to Upload

Step by Step

1. Go to Settings → My Documents or Documents
2. Tap Upload Document or +
3. Select the document type
4. Choose upload method:
   • Take photo
   • Choose from gallery
   • Upload file
5. Confirm the document
6. Submit

Taking a Photo

For best results:

• Good lighting
• Document flat on surface
• All edges visible
• Clear and focused
• No glare or shadows

Choosing from Gallery

Select existing photo:

1. Tap Choose from Photos
2. Browse your gallery
3. Select the image
4. Crop if needed
5. Confirm

Uploading Files

For PDF or other files:

1. Tap Upload File
2. Browse your device
3. Select the file
4. Wait for upload
5. Confirm

Document Requirements

Image Quality

• Clear and readable
• All text visible
• No blur
• Proper orientation

File Types

Usually accepted:

• Photos (JPG, PNG)
• PDF documents
• Scanned images

File Size

• Typically up to 10MB
• Compress if needed
• Multiple pages may need separate uploads

After Uploading

Review Status

Documents may be:

• Pending Review - Waiting for admin verification
• Approved - Accepted and on file
• Rejected - Issue with document
• Expired - Past expiration date

If Rejected

If your document is rejected:

1. Check the reason given
2. Upload a better version
3. Ensure requirements are met
4. Contact admin if unclear

Managing Your Documents

Viewing Documents

See your uploaded documents:

1. Go to Documents
2. View list of all uploads
3. Tap any document to view
4. Check status and expiration

Replacing Documents

To update an existing document:

1. Find the document to replace
2. Tap Replace or Update
3. Upload new version
4. Old version archived

Expiring Documents

Track expiration dates:

• View upcoming expirations
• Get notifications before expiry
• Upload renewals before deadline
• Avoid work interruptions

Credential Tracking

How It Works

CareCade tracks your credentials:

• Stores expiration dates
• Sends renewal reminders
• Shows what's current
• Flags expired items

Expiration Reminders

You'll be notified:

• 30 days before expiration
• 14 days before
• 7 days before
• Day of expiration

Renewing Credentials

When credentials need renewal:

1. Complete renewal requirements
2. Obtain new certificate/card
3. Upload new document
4. Administrator verifies
5. Record updated

Common Documents

Driver's License

Upload when:

• Starting employment
• License renewed
• Address changed

Include:

• Front of license
• Clear photo
• All text visible

CPR Certification

Upload:

• Certificate front
• Completion date visible
• Expiration date visible
• Issuing organization

Training Certificates

Upload:

• Full certificate
• Your name visible
• Date completed
• Course name

Troubleshooting

Upload Fails

If upload doesn't work:

1. Check internet connection
2. Try smaller file size
3. Try different format
4. Restart app
5. Try again later

Document Blurry

If image isn't clear:

1. Retake in better lighting
2. Hold camera steady
3. Clean camera lens
4. Use scanning app if available

Wrong Document Type

If you selected wrong type:

1. Document may be rejected
2. Contact administrator
3. Upload again with correct type
4. Note the correction

Can't Find Document Category

If needed category isn't listed:

1. Choose "Other"
2. Describe in notes
3. Contact administrator
4. They may add category

Tips for Success

Stay Organized

• Keep physical copies accessible
• Store digital copies on phone
• Track expiration dates
• Upload promptly

Quality First

• Take clear photos
• Check before submitting
• Ensure all info visible
• Retake if needed

Stay Ahead

• Upload renewals early
• Don't wait for reminders
• Check status regularly
• Address issues quickly

Privacy and Security

Your Documents

Uploaded documents are:

• Securely stored
• Encrypted
• Access controlled
• Retained per policy

Who Can See

Your documents are visible to:

• You
• Your administrators
• Authorized personnel
• Per organization policy

Protection

• Documents protected by login
• Transmitted securely
• Stored safely
• Deleted per retention policy

Related Articles

• Updating Your Profile
• Setting Up Notifications
• Completing Training