Welcome, Provider
Simplify Your Home Care Operations
CareCade helps DDA and HCBS providers manage scheduling, EVV, and billing in one platform.
CareCade helps Washington home care agencies manage clients, verify visits, and give families transparency into care. Here's how to get started.
You have two options:
- Claim your profile — If your agency is already in our directory
- Register new — If your agency isn't listed yet
Why Transparency Matters
CareCade is built on a simple belief: families and case managers deserve to see that care is happening.
When you use CareCade, you're not just managing your agency—you're giving families peace of mind and case managers the oversight they need. By adding correct email addresses for families and case managers, you enable them to:
- Families: See visits, caregivers, and progress in real-time
- Case managers: Monitor their clients across your agency without phone calls
This transparency builds trust, differentiates your agency, and improves care outcomes.
Option 1: Claim Your Existing Profile
Most Washington DDA providers are already listed in our directory (data comes from DSHS). You just need to claim yours.
How to Claim
- Search the directory — Go to carecade.org/providers and find your agency
- Click "Claim This Profile" — On your agency's page
- Verify your identity — We'll confirm you're authorized to manage this listing
- Complete setup — Once approved, finish your workspace configuration
Why Claim First?
- Your agency info is already populated
- Faster setup process
- Your listing gets a "Verified" badge
- Families can find you more easily
Option 2: Register a New Agency
If your agency isn't in the directory yet, you can register directly.
How to Register
- Start registration — Go to carecade.org/register
- Enter your info — Company name, your name, email
- Verify your email — We'll send a 6-digit code
- Choose your workspace URL — yourcompany.carecade.org
- Start your trial — 14 days free, full access
What's Included
- Client and team management
- GPS-verified visit tracking
- Family portal access for your clients' families
- Case manager dashboard access
- Scheduling and documentation
- EVV compliance tools
What Happens After Setup
1. Add Your Team
Invite your caregivers and staff. They'll download the CareCade app and can start clocking visits.
2. Add Your Clients
Import or manually add clients. Set up their schedules, care plans, and authorized services.
3. Enable Family Transparency
Add family email addresses to each client's profile. This is critical for care transparency.
- Families automatically get access to the family portal using that email
- They can see visits, caregivers, and session notes
- Double-check email spelling—typos prevent access
- Learn what families see →
4. Enable Case Manager Oversight
Add case manager email addresses and link them to their assigned clients. This gives case managers instant visibility.
- Case managers automatically get dashboard access using that email
- They can monitor visits across all clients you've linked to them
- Double-check email spelling—typos prevent access
- Learn what case managers see →
5. Start Scheduling
Create appointments and assign caregivers. GPS verification happens automatically.
Pricing
14-day free trial — Full access, no credit card required.
After the trial:
- Grow Plan: $200/month — Up to 50 clients
- Scale Plan: $350/month — Unlimited clients + advanced features
Common Questions
Is my data secure?
Yes. CareCade is HIPAA-compliant with encrypted connections, audit trails, and role-based access controls.
Can I import existing client data?
Yes. We can help you import from spreadsheets or other systems during onboarding.
Do caregivers need smartphones?
Yes, for GPS-verified clock-in/out. The app works on any modern iPhone or Android.
What if I need help setting up?
Our team offers onboarding support. Contact support@carecade.org.
Can I cancel anytime?
Yes. No long-term contracts. Cancel before your trial ends and you won't be charged.
Need Help Deciding?
Not sure whether to claim or register?
- Search the directory first — carecade.org/providers
- If you find your agency, claim it
- If you don't, register new