Find the help you need with the Client Portal and your care services. Know who to contact and how to get support.

Types of Help

Portal Help

For questions about:

Using the portal
Technical problems
Login issues
Features

Service Help

For questions about:

Your care
Schedule
Staff
Services

Emergency Help

For emergencies:

Medical emergency - Call 911
Safety concern - Call 911
Then contact provider

Contacting Your Provider

Main Contact

Your provider's contact info:

Phone number
Email address
Business hours
Location

Find in portal under Contact or Help.

When to Call

Call your provider for:

Urgent schedule changes
Care concerns
Questions about services
Same-day needs

When to Message

Use portal messages for:

Non-urgent questions
General communication
Written record needed
Can wait for response

Common Questions

Schedule Questions

When is my next appointment?
Who is coming?
Can I change my schedule?

Check your Schedule tab first, then contact provider.

Staff Questions

Who are my regular staff?
Can I request specific staff?
How do I give feedback about staff?

Contact your provider to discuss.

Service Questions

What services do I receive?
Can I change my services?
How are my hours used?

Review your documents or contact provider.

Technical Support

Portal Issues

If the portal isn't working:

Try refreshing the page
Clear your browser cache
Try a different browser
Contact support

Login Problems

Can't log in:

Check email/password
Use "Forgot Password"
Check caps lock
Contact provider

Mobile Issues

On phone or tablet:

Use updated browser
Check internet connection
Try desktop site
Report issues to support

During Business Hours

Best Time to Call

Contact provider:

During business hours
For non-urgent matters
Allow time for response

What to Prepare

Before calling:

Your name
What you need
Relevant dates/details
Questions written down

After Hours

Emergency Only

After hours contact for:

True emergencies
Safety issues
Can't wait until morning

What's Not Emergency

Can wait until business hours:

Schedule questions
General concerns
Non-urgent matters

When You're Unsure

Ask Questions

If confused:

It's okay to ask
No question is silly
Ask for clarification
Request explanation

Don't Struggle

Get help when:

You can't figure something out
Portal isn't working
You need guidance
Something's wrong

Self-Help Resources

In the Portal

Look for:

Help section
FAQs
Tutorial guides
Tips

This Help Center

Articles cover:

Portal features
Common tasks
Troubleshooting
How-tos

Giving Feedback About Help

Help Us Improve

Let us know:

Was this helpful?
What could be better?
What's missing?
Your suggestions

Report Problems

If something's wrong:

Note what happened
When it occurred
What you were trying to do
Contact support

Emergency Contacts

Know These Numbers

Always have ready:

911 for emergencies
Provider main number
After-hours number
Your emergency contact

In True Emergencies

Call 911 first
Get to safety
Then contact provider
Document what happened

Tips for Getting Good Help

Be Specific

What you need
What happened
What you've tried
What would help

Be Patient

Allow time for response
Understand staff are busy
Follow up if needed

Follow Up

After getting help:

Did it work?
Need more help?
Say thank you

Help Center

Getting Help