Stay informed with notifications about your schedule, messages, and important updates. Customize alerts to get the information you need.

Types of Notifications

Schedule Alerts

Be notified about:

New appointments
Changed appointments
Cancelled visits
Appointment reminders

Message Alerts

Know when you have:

New messages
Replies to your messages
Important communications

Document Alerts

Get notified when:

New documents shared
Important updates
Care plan changes

How You Receive Notifications

Email

Notifications sent to your email:

Check your inbox
May go to spam folder
Verify email is correct

Portal Alerts

Inside the portal:

Bell icon shows alerts
Badge shows count
Click to view

Text Messages

If available:

SMS to your phone
Quick alerts
May need to opt in

Setting Notification Preferences

Finding Settings

Log in to portal
Go to Settings
Find Notifications
Adjust preferences

What You Can Control

Customize notifications for:

Schedule changes
New messages
Document updates
Reminders

Frequency Options

Choose how often:

Immediately (as it happens)
Daily summary
Weekly digest
None (portal only)

Appointment Reminders

Why Reminders Help

Reminders help you:

Prepare for visits
Be available
Know who's coming
Remember appointments

Timing

Reminders may come:

Day before
Morning of
30 minutes before
Based on settings

Customizing

Set reminders:

When you want them
How to receive them
Which appointments

Notification Best Practices

Check Regularly

Review notifications daily
Don't miss important info
Clear old notifications

Keep Info Current

Correct email address
Current phone number
Valid contact info

Don't Ignore

Schedule changes are important
Messages need response
Alerts keep you informed

Managing Many Notifications

If Overwhelmed

If you get too many:

Adjust settings
Reduce frequency
Choose most important
Use summaries

If Missing Notifications

If not receiving:

Check spam folder
Verify contact info
Check settings
Contact provider

Family Notifications

Shared Alerts

Family members with access:

Get their own notifications
Based on their settings
Keep them informed

Coordinating

When family receives alerts:

Reduces repeated questions
Everyone stays informed
Less coordination needed

Urgent vs. Routine

Important Notifications

Pay attention to:

Same-day changes
Cancellations
Urgent messages
Safety information

Routine Updates

Regular notifications:

Schedule reminders
General updates
Informational messages

Troubleshooting

Not Receiving Notifications

If notifications aren't arriving:

Check settings are enabled
Verify email/phone
Check spam folder
Contact provider

Too Many Notifications

If overwhelmed:

Adjust frequency
Turn off non-essential
Use digests
Focus on priorities

Wrong Information

If notifications are incorrect:

Contact provider
Report the issue
Verify your settings

Notification Security

Protecting Privacy

Notifications are:

Sent securely
To your verified contact
Private information limited

What's Not in Notifications

Notifications don't include:

Full details
Sensitive information
Complete messages
Click to portal for full info

Help Center

Notifications and Alerts