Get to know the people who provide your care. The portal helps you see who's on your team and how to reach them.

---

Who Is Your Care Team

Your Team Includes

• Staff who visit you regularly
• Supervisors who oversee your care
• Administrative contacts
• On-call support

Building Relationships

Having consistent team members helps:

• They know your preferences
• You feel comfortable
• Care is personalized
• Trust develops

Viewing Your Team

From the Portal

1. Log in to the portal
2. Go to Care Team or My Team
3. See team members listed

Information Available

For each team member:

• Name
• Role
• Photo (if shared)
• How they support you

Scheduled Staff

Who's Coming

Your schedule shows:

• Which staff is assigned
• For each appointment
• Their expected arrival

Regular Staff

You may have:

• Primary caregivers who visit most often
• Backup staff for when they're unavailable
• Different staff for different services

Communication

Reaching Your Team

To communicate with staff:

• Use portal messages (if enabled)
• Call your provider's office
• Leave notes for your regular staff

When to Contact

Reach out when you:

• Have questions about services
• Need to share preferences
• Have concerns
• Want to provide feedback

If Staff Changes

Why Changes Happen

Staff assignments may change due to:

• Scheduling needs
• Staff availability
• Your request
• Coverage for time off

Notification

You should be notified when:

• A new staff member is assigned
• Your regular staff changes
• Temporary coverage is arranged

Getting to Know New Staff

When Someone New Arrives

• They should introduce themselves
• Share your preferences with them
• Give them time to learn your routine
• Let your provider know how it goes

Requesting Specific Staff

If you prefer certain staff:

• Tell your provider
• They'll try to accommodate
• May depend on availability

Supervisors and Contacts

Office Contacts

Your portal may show:

• Supervisor name and contact
• Office phone number
• Emergency contacts
• After-hours information

When to Contact Office

Call the office for:

• Schedule changes
• Concerns about care
• Questions about services
• Urgent matters

Emergency Contacts

Provider's Emergency Line

Know how to reach:

• After-hours emergency number
• What qualifies as emergency
• Regular contact for non-emergencies

In True Emergencies

For medical or safety emergencies:

• Call 911 first
• Then notify your provider
• Staff knows emergency procedures

Building Good Relationships

With Your Staff

• Share your preferences
• Communicate openly
• Give feedback
• Be patient with new staff

With Your Provider

• Ask questions
• Share concerns
• Participate in care planning
• Provide feedback

Providing Feedback

About Your Team

Your provider wants to know:

• What's working well
• What could improve
• Staff who do exceptional work
• Any concerns

How to Share

• Through the portal
• By calling the office
• At care meetings
• On surveys

Related Articles

• Viewing Your Schedule
• Messaging Your Provider
• Sharing Feedback