When you've completed your visit, clock out to record your service time. Accurate clock-out times ensure proper billing and payroll.

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When to Clock Out

Clock out when:

• You've completed the scheduled services
• The client no longer needs assistance
• You're ready to leave the location
• The appointment time has ended

Do not clock out before:

• Services are complete
• Required documentation is done
• You've ensured client safety

How to Clock Out

From the Active Appointment

1. Open the CareCade app
2. Your dashboard shows the active appointment
3. Tap on the appointment (or tap Clock Out directly)
4. Confirm when prompted
5. You're clocked out!

From the Schedule

1. Go to the Schedule tab
2. Find your current (in-progress) appointment
3. Tap on the appointment
4. Tap Clock Out
5. Confirm when prompted

Quick Clock Out

If available, use the quick action:

1. The floating button appears during active appointments
2. Tap the clock-out icon
3. Confirm to complete

Completing Documentation

Before clocking out, you may be prompted to:

Add Service Notes

1. Enter notes about the visit
2. Describe services provided
3. Note any concerns or observations
4. Save before clocking out

Complete Required Fields

Depending on your organization:

• Activity codes
• Goals addressed
• Client status
• Incident reports (if applicable)

Face Verification (If Required)

Some organizations verify identity at clock-out:

1. Camera activates
2. Position your face in frame
3. Verification completes
4. Clock-out proceeds

After Clocking Out

What Happens

• Appointment status changes to "Completed"
• Total time is calculated
• Records are saved for payroll
• Next appointment appears on dashboard

What You Should Do

1. Verify time recorded looks correct
2. Add any final notes if needed
3. Check your next appointment
4. Travel to next location if applicable

Early Clock Out

If finishing before scheduled end time:

• Clock out when services are complete
• The actual end time is recorded
• Short appointments are visible to administrators
• This may be appropriate for some visits

Late Clock Out

If services run past scheduled time:

• Clock out when you're actually done
• The system records the real end time
• Overtime may need approval
• Your administrator can see extended appointments

Forgot to Clock Out?

If you forgot to clock out:

Same Day

1. Open the app
2. Find the still-active appointment
3. Clock out with the current time
4. Note in comments that you forgot

Next Day or Later

Contact your administrator:

1. Provide the appointment date
2. Note the actual end time
3. They can manually adjust the record
4. Learn from it for next time!

Automatic Clock Out

Some organizations have automatic clock-out:

• After a certain time passes
• At midnight
• At the end of scheduled time

Check with your administrator about your organization's policy.

Break Time

Short Breaks

For short breaks (restroom, brief pause):

• Generally, don't clock out
• Remain clocked in
• This is normal during appointments

Extended Breaks

For longer breaks during appointments:

• Follow your organization's policy
• Some may require clocking out
• Document break time if required
• Re-clock in when resuming

Travel Between Appointments

Travel Time Tracking

Depending on settings:

• Travel time may be tracked separately
• Or included in appointment time
• Or not tracked at all

Check with your organization about travel time policies.

What to Do

1. Clock out of current appointment
2. Travel to next location
3. Clock in to next appointment
4. Travel time is calculated automatically (if applicable)

Troubleshooting

Clock Out Button Not Working

If you can't clock out:

1. Check your internet connection
2. Refresh the app
3. Try again in a moment
4. If persistent, contact administrator

Can't Clock Out - Face Verification Failing

1. Try better lighting
2. Remove glasses/hat
3. Clean camera lens
4. Request manual override if available

Wrong Time Recorded

If the clock-out time seems wrong:

1. Don't panic - it can be corrected
2. Note the actual time
3. Contact your administrator
4. They can make adjustments

"Complete Documentation First" Message

You must finish required fields:

1. Check which fields are incomplete
2. Fill in required information
3. Save the documentation
4. Then clock out

Multiple Appointments

Consecutive Appointments

1. Clock out of first appointment
2. Travel to next location
3. Clock in to next appointment
4. Repeat as needed

Overlapping Time

If you're asked to provide overlapping services:

• This usually indicates a scheduling error
• Contact your administrator
• You can only be clocked into one appointment

Best Practices

Document Before Clocking Out

• Take notes during the visit
• Complete all required fields
• Add observations while fresh
• Make clock-out quick and easy

Check Your Work

Before leaving:

• Verify appointment shows "Completed"
• Check that time recorded is accurate
• Ensure notes are saved
• Ready for next appointment

Be Accurate

• Clock out when you actually finish
• Don't inflate or deflate time
• Accurate records build trust
• Protect yourself and your organization

Related Articles

• Clocking In to Appointments
• Writing Service Notes
• Viewing Your Schedule