Need to change an appointment or adjust your schedule? Learn how to request changes through the portal or by contacting your provider.

Types of Changes

What You Can Request

Cancel an appointment
Reschedule to different time
Request different staff
Request additional services

What Happens Next

Your provider reviews requests and:

Approves if possible
Offers alternatives
Explains if can't accommodate
Updates your schedule

Requesting Through Portal

If Change Requests Are Enabled

Go to your schedule
Click the appointment
Select Request Change
Choose type of change
Provide details
Submit request

What to Include

Which appointment
What change you need
Why (briefly)
Preferred alternative (if rescheduling)

Request Types

Cancel an Appointment

If you need to cancel:

Select the appointment
Choose Cancel
Provide reason
Submit request

Reschedule

To move to a different time:

Select the appointment
Choose Reschedule
Suggest alternative times
Submit request

Request Different Staff

If you prefer another staff member:

Note this in your request
Or send a message
Provider will try to accommodate

By Phone

Calling to Request Changes

You can always call:

Contact your provider's office
Speak with scheduler
Explain what you need
Get confirmation

When to Call

Call instead of portal for:

Same-day changes
Urgent needs
Complex situations
If portal isn't available

Notice Requirements

How Much Notice

Providers typically need:

24-48 hours for changes
More notice is better
Same-day may not be possible
Emergency exceptions may apply

Why Notice Matters

Advance notice allows:

Staff can be rescheduled
Other clients can be served
Better alternatives found
Smooth scheduling

After Your Request

Checking Status

Monitor your request:

Check for notifications
Look for status updates
Review your schedule

Possible Outcomes

Status	Meaning
Pending	Being reviewed
Approved	Change will be made
Denied	Can't accommodate
Modified	Alternative offered

If Denied

If request can't be met:

You'll receive explanation
Alternative may be offered
Original appointment stands
Can discuss further if needed

Recurring Changes

Ongoing Needs

If you need regular changes:

Discuss with provider
Update your availability
Adjust care plan if needed
Set up recurring preferences

Changing Your Availability

To update when you're available:

Contact your provider
Share your new availability
They'll adjust scheduling

Emergency Cancellations

When Emergencies Happen

For urgent, same-day cancellations:

Call immediately
Leave message if after hours
Explain the situation
Follow up as needed

What Qualifies

Emergency cancellations for:

Sudden illness
Medical emergency
Urgent family matter
Safety concerns

Frequent Changes

If You Need Many Changes

If you often need to change:

Talk to your provider
Review your schedule together
Find a better regular schedule
Address underlying issues

Impact

Frequent changes can:

Affect service availability
Disrupt your care routine
Be noted in your record

Tips for Changes

Plan Ahead

Know your schedule
Identify conflicts early
Request changes promptly
Keep provider informed

Be Flexible

First choice may not be available
Consider alternatives
Work with your provider
Appreciate accommodations

Communicate

Be clear about needs
Explain reasons briefly
Follow up on requests
Thank staff for flexibility

Help Center

Requesting Changes