Sharing Feedback
Your feedback helps improve your care. Let your provider know what's working well and what could be better.
Why Feedback Matters
Your Voice Counts
Feedback helps:
- Improve your services
- Recognize great staff
- Fix problems
- Shape your care
Providers Want to Hear
Your provider values:
- Your perspective
- Honest opinions
- Suggestions
- Both positive and negative
Types of Feedback
Compliments
Share when things go well:
- Staff who do great work
- Services that help
- Positive experiences
- What you appreciate
Concerns
Share when things could improve:
- Issues with services
- Problems with scheduling
- Staff concerns
- Unmet needs
Suggestions
Share ideas for:
- Better ways to help
- New activities
- Schedule adjustments
- Process improvements
How to Share Feedback
Through the Portal
If available:
- Go to Feedback or Contact
- Select feedback type
- Write your feedback
- Submit
By Message
Send a portal message:
- To your provider
- Share your feedback
- Be specific
By Phone
Call your provider:
- Speak with supervisor
- Share your experience
- Discuss concerns
During Visits
Tell your staff:
- What's working
- What you'd change
- Staff can pass it on
Writing Good Feedback
Be Specific
Include details:
- What happened
- When it happened
- Who was involved
- What would be better
Good Example
"Sarah has been wonderful. She always arrives on time, and she remembers that I like my coffee before we start our morning routine. I feel very comfortable with her."
Another Example
"I've had three different staff members in the past two weeks. I'd really prefer having the same person when possible. Consistency helps me feel more comfortable."
Complimenting Staff
When Staff Do Well
Let the provider know:
- Exceptional service
- Going above and beyond
- Consistent excellence
- Positive impact
How It Helps
Compliments:
- Recognize good work
- Boost morale
- Guide staffing
- Show appreciation
Raising Concerns
When Something's Wrong
Share concerns about:
- Service quality
- Staff behavior
- Scheduling issues
- Unmet needs
- Safety
How to Approach
When raising concerns:
- Be specific about the issue
- Explain the impact
- Suggest solutions if you have them
- Stay calm and factual
What to Expect
After raising a concern:
- Provider will review
- May contact you
- Work toward resolution
- Follow up with you
Serious Concerns
What's Serious
Report immediately:
- Safety issues
- Abuse or neglect
- Rights violations
- Emergency situations
How to Report
For serious concerns:
- Call provider immediately
- Document what happened
- You may also contact authorities
- Know your rights
After Giving Feedback
What Happens
After you share feedback:
- It's reviewed
- May be discussed with you
- Actions may be taken
- You may see changes
Following Up
If you don't see response:
- Check in again
- Ask for update
- Reinforce importance
Anonymous Feedback
If You Prefer
Some providers allow:
- Anonymous surveys
- Confidential feedback
- Third-party reporting
When Anonymous Helps
Anonymous may be better for:
- Sensitive topics
- General suggestions
- When you're unsure
Satisfaction Surveys
Periodic Surveys
You may receive:
- Regular satisfaction surveys
- Quality assessments
- Review questionnaires
Why Complete Them
Surveys help:
- Measure overall quality
- Identify patterns
- Improve services
- Give you a voice
Creating Change
Your Impact
Your feedback can:
- Change policies
- Improve training
- Adjust services
- Help other clients
Be Heard
Make your feedback count:
- Share regularly
- Be specific
- Follow up
- Participate in surveys