Understanding Your Services
Clients & FamiliesClient Portal
Learn about the services you receive and what to expect during your care visits. Understanding your services helps you get the most from your care.
Your Service Plan
What You Receive
Your services are based on:
- Your assessed needs
- Your care goals
- Authorized services
- Your preferences
How Services Are Determined
Services come from:
- Assessment by your team
- Your input and preferences
- What's authorized/funded
- Regular reviews and updates
Types of Services
Personal Care
Help with daily living activities:
- Bathing and grooming
- Dressing
- Meal preparation
- Medication reminders
- Mobility assistance
Community Support
Activities in the community:
- Accompanied outings
- Shopping
- Social activities
- Skill building
- Community connections
Respite Care
Relief for family caregivers:
- Supervision and companionship
- Basic care
- Flexible activities
- Caregiver can take a break
Other Services
Depending on your plan:
- Transportation
- Skill development
- Health support
- Specialized services
During Visits
What to Expect
During typical visits:
- Staff arrives at scheduled time
- They check in with you
- Provide planned services
- Document the visit
- Leave at appointment end
Your Role
You can:
- Share what you need
- Express preferences
- Participate as able
- Provide feedback
Service Hours
How Hours Work
You have service hours:
- Authorized per week/month
- Used during visits
- Tracked by provider
- Reviewed periodically
Viewing Your Hours
The portal may show:
- Hours authorized
- Hours used
- Hours remaining
- Time period
Making the Most of Services
Communicate
Tell your team:
- What helps you most
- What you prefer
- Changes in your needs
- What's working
Be Ready
For appointments:
- Be home/available
- Have needed items ready
- Know what you'd like to do
- Share any concerns
Participate
Engage with your care:
- Work toward goals
- Try suggested activities
- Give honest feedback
- Celebrate progress
When Services Change
Why Changes Happen
Services may change due to:
- Your needs change
- Goals are achieved
- Reassessment
- Authorization updates
Notification
You should be informed when:
- Services are changing
- Hours are adjusted
- New services added
- Services discontinued
Questions About Changes
If you don't understand changes:
- Ask your provider
- Request explanation
- Discuss alternatives
- Participate in planning
Service Quality
What to Expect
Quality services include:
- Respectful treatment
- Skilled staff
- Consistent care
- Goal-focused activities
If Something's Wrong
If services aren't meeting expectations:
- Talk to your staff
- Contact your provider
- Share specific concerns
- Request changes
Your Rights
As a Client
You have the right to:
- Receive quality care
- Be treated with respect
- Make choices about your care
- Refuse services
- Provide feedback
- Know about your services
Participating in Care
You can:
- Help plan your services
- Set your goals
- Choose preferences
- Give consent
Understanding Your Goals
What Goals Mean
Goals are things you're working toward:
- Specific abilities
- Daily life improvements
- Health objectives
- Personal achievements
How Services Support Goals
Your services help you:
- Practice skills
- Make progress
- Overcome challenges
- Achieve independence
Tracking Progress
Over time:
- Staff documents progress
- Goals may be updated
- Celebrate achievements
- Set new goals
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