Clock in when you arrive at a client's location to start tracking your service time. CareCade records your start time, location, and creates a record of your visit.

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Before You Clock In

Verify Your Location

For accurate records:

• Be at or near the client's address
• Location services must be enabled on your phone
• Some organizations require you to be within a certain distance

Check the Right Appointment

Make sure you're clocking into the correct appointment:

• Verify client name
• Confirm appointment time matches
• Review any special instructions

How to Clock In

From Your Dashboard

When you're at your next appointment location:

1. Open the CareCade app
2. Your dashboard shows "Ready to Clock In" for the next appointment
3. Tap the Clock In button
4. Confirm when prompted
5. You're clocked in!

From the Schedule

1. Go to the Schedule tab
2. Find your current appointment
3. Tap on the appointment
4. Tap Clock In
5. Confirm when prompted

From a Notification

If you receive a clock-in reminder:

1. Tap the notification
2. The app opens to that appointment
3. Tap Clock In
4. Confirm when prompted

Location Verification

Why Location Matters

Location tracking helps:

• Verify you're at the client's location
• Create accurate service records
• Meet compliance requirements
• Support accurate billing

Enabling Location

If prompted to enable location:

iPhone:

1. Settings → Privacy & Security → Location Services
2. Find CareCade
3. Select "While Using the App"

Android:

1. Settings → Apps → CareCade
2. Permissions → Location
3. Select "Allow only while using the app"

Location Issues

If location can't be verified:

• Check location services are enabled
• Move closer to the service address
• Ensure good GPS signal (outdoors is better)
• The app may allow you to proceed with a note

Face Verification (If Enabled)

Some organizations require face verification:

1. After tapping Clock In, the camera activates
2. Position your face in the frame
3. Hold still for a moment
4. Verification succeeds → You're clocked in
5. If verification fails, you can retry or request override

Tips for Face Verification

• Find good lighting
• Remove sunglasses
• Face the camera directly
• Keep still during capture

After Clocking In

Once clocked in:

What Changes

• Appointment status changes to "In Progress"
• Timer starts tracking your time
• Dashboard shows current appointment
• You can begin documenting

What You Can Do

• Start providing services
• Take notes during the visit
• Access client information
• See time elapsed

Stay Focused

• Keep the appointment in progress until services complete
• Don't clock out until you're done
• Document as you go if possible

Early Clock In

If you arrive early:

• You may be able to clock in up to 15 minutes early
• Or you may need to wait until the scheduled time
• This depends on your organization's settings
• Early arrival time is recorded

Late Clock In

If you're running late:

Before the Appointment Time

1. Contact your office or client if possible
2. Clock in when you arrive
3. The system records your actual start time

After the Appointment Time

1. Clock in as soon as you arrive
2. The late start is recorded automatically
3. Your administrator may follow up

Clocking In to Multiple Appointments

Overlapping Appointments

You can only be clocked into one appointment at a time:

• Clock out of the current appointment first
• Then clock into the next one
• Consecutive appointments work seamlessly

Back-to-Back Appointments

For appointments scheduled consecutively:

1. Clock out of the first appointment
2. Travel to the next location
3. Clock in to the next appointment
4. Travel time may or may not be tracked (depends on settings)

Troubleshooting

"Not Near Location" Error

If the app says you're too far:

1. Check you're at the correct address
2. Move closer to the service location
3. Check your GPS accuracy (try outdoors)
4. If correct, contact your administrator

Clock In Button Not Appearing

The button appears when:

• It's close to the appointment time
• You're at or near the location
• The appointment hasn't been completed

If it's not showing:

1. Check the appointment time
2. Verify you're at the right location
3. Refresh the app
4. Contact administrator if issues persist

Face Verification Fails

If face verification keeps failing:

1. Improve lighting conditions
2. Remove hats or glasses
3. Ensure your profile photo is current
4. Request manual override if available
5. Contact administrator for help

App Crashes During Clock In

1. Reopen the app
2. Check if clock-in was recorded
3. If not, try clocking in again
4. Report the issue to your administrator

Best Practices

Arrive Prepared

• Know the client's address before arriving
• Have the app open and ready
• Check for any notes or special instructions

Clock In Promptly

• Clock in right when you arrive
• Don't delay clock-in unnecessarily
• Accurate time records benefit everyone

Note Any Issues

• If something prevented normal clock-in, document it
• Contact your administrator about problems
• Keep track of unusual situations

Related Articles

• Clocking Out of Appointments
• Face Verification
• Location Tracking