Some organizations use face verification to confirm identity when clocking in and out. This helps ensure accurate records and meets compliance requirements.

What Is Face Verification

Face verification uses your phone's camera to:

Confirm your identity
Match you to your profile photo
Document who provided services
Create audit records

This is similar to unlocking your phone with Face ID or facial recognition.

When It's Required

Depending on your organization, you may need to verify:

Clock In: When starting an appointment
Clock Out: When completing an appointment
Both: At start and end of visits
Random: Periodic checks during shifts

Your organization sets when verification is required.

How It Works

During Clock In

Tap Clock In on your appointment
Camera activates automatically
Position your face in the frame
Hold still for a moment
If matched, you're clocked in
If not matched, you can retry

During Clock Out

Tap Clock Out on your appointment
Camera activates
Position and hold
Verification confirms clock-out
Appointment marked complete

Getting a Good Verification

Positioning

Face the camera directly
Keep face centered in the frame
Fill the guideline with your face
Don't be too close or too far

Lighting

Find good lighting
Avoid bright light behind you
Indoor light usually works well
Avoid shadows on your face

Appearance

Similar to your profile photo
Remove sunglasses
Remove face masks if safe to do so
Keep face visible

Hold Still

Stay steady for 1-2 seconds
Don't move during capture
Let the app process
Wait for confirmation

What Gets Captured

Each verification records:

Photo of your face
Date and time
Location
Match confidence score
Device information

This creates an auditable record of service delivery.

Profile Photo

Why It Matters

Your profile photo is the reference image:

Verification compares to this photo
Keep it current
Clear, front-facing photo
Updated appearance matters

Updating Your Photo

If verification fails due to appearance changes:

Talk to your administrator
They can update your profile photo
Use a current, clear photo
Future verifications should work better

Photo Requirements

Good profile photos are:

Front-facing
Good lighting
Neutral expression
No sunglasses
Clear and in focus
Recent (within 6 months)

When Verification Fails

Why It Might Fail

Poor lighting
Appearance change
Camera issues
Old profile photo
Face not positioned correctly

Retry Options

Most systems allow retries:

"Verification failed" message appears
Tap Try Again
Adjust positioning or lighting
Attempt again
Usually 3 attempts before escalation

After Multiple Failures

If retries don't work:

You may see "Request Override" option
Take a fresh photo
Add explanation
Request goes to supervisor
They can approve or investigate

Override Process

When to Request Override

After multiple failed attempts
When lighting is unavoidable
If there's a camera issue
For legitimate reasons

How to Request

Tap Request Override
Take a photo (for supervisor review)
Enter reason for failure
Submit the request
Continue with clock in (or wait for approval)

What Happens Next

Supervisor receives notification
They review your photo and reason
They approve or follow up
You're notified of the outcome

Privacy and Security

Your Data

Face verification data is:

Encrypted during transmission
Stored securely
Used only for verification
Not shared externally
Subject to retention policies

What's NOT Happening

The system does NOT:

Track you continuously
Use facial recognition in public
Share data with third parties
Keep unnecessary recordings

Your Rights

You may:

View your verification history
Ask questions about data use
Understand storage policies
Report concerns

Troubleshooting

Camera Won't Activate

Check camera permissions
Settings → Apps → CareCade → Permissions
Enable Camera
Restart app and try again

"Camera Error" Message

Close other apps using camera
Restart CareCade
Restart your phone
Update the app if needed

Always Failing

If verification consistently fails:

Update your profile photo
Contact administrator
May need device check
Alternative arrangements possible

Verification Taking Too Long

Check internet connection
Try better lighting
Hold still longer
Report persistent issues

Common Questions

Do I Have to Use This?

If your organization requires it:

Yes, it's part of the clock process
Required for accurate records
Compliance requirement
Contact administrator with concerns

What If I Refuse?

Refusing verification may:

Prevent clock in/out
Affect your records
Need administrator intervention
Be against policy

Is My Photo Saved Every Time?

Typically:

Yes, for audit purposes
Stored according to retention policy
Access limited to administrators
Used only for verification

Can Someone Else Clock In for Me?

No - that's exactly what face verification prevents:

Each person must verify their own identity
Trying to impersonate is policy violation
The system will reject mismatches
This protects you and the organization

Tips for Success

Daily Habits

Check your camera is clean
Know where lighting is good
Keep appearance consistent
Update profile photo if needed

When Issues Arise

Don't panic over failed attempts
Try simple fixes first
Use override when appropriate
Report persistent problems

Staying Compliant

Always verify when required
Never try to bypass the system
Report broken features
Keep profile current

Help Center

Face Verification