Need to swap an appointment or change your schedule? Submit change requests through CareCade to let your administrator know about scheduling needs.

When to Request Changes

Valid Reasons

Common reasons to request changes:

Conflict with another appointment
Transportation issues
Personal emergency
Illness
Training or mandatory event
Client request

What You Can Request

Reschedule: Move to a different time
Swap: Trade with another staff member
Cancel: Remove the appointment
Coverage: Have someone cover for you

Submitting a Change Request

Step by Step

Open the appointment in your schedule
Tap Request Change or Options
Select the type of change
Provide reason and details
Submit the request

Information to Include

Help your administrator process quickly:

Which appointment: Date, time, client
What change: Reschedule, swap, cancel
Why: Brief reason
Alternatives: Suggest alternative times if rescheduling
Urgency: How soon you need a decision

Types of Change Requests

Reschedule Request

Move an appointment to a different time:

Select "Reschedule"
Suggest alternative date/time
Indicate flexibility
Submit request

Example: "I have a doctor's appointment at this time. Could this move to Thursday afternoon instead?"

Swap Request

Trade appointments with a coworker:

Select "Swap"
Identify who you want to swap with (if known)
Specify which appointments
Both parties may need to approve

Example: "I'd like to swap this Monday appointment with Sarah's Tuesday slot."

Cancel Request

Request to remove an appointment:

Select "Cancel" or "Need Coverage"
Explain why cancellation is needed
Note if this is one-time or ongoing
Submit for review

Note: Frequent cancellations may be reviewed by your administrator.

Coverage Request

Have someone else cover for you:

Select "Request Coverage"
Specify the appointment(s)
Indicate if you have someone in mind
Include reason for needing coverage

Request Status

Tracking Your Request

View request status:

Go to My Requests or check the appointment
See current status
View any notes from administrator

Status Types

Status	Meaning
Pending	Under review
Approved	Change will be made
Modified	Change approved with adjustments
Denied	Request not approved

Getting Updates

You'll be notified when:

Request status changes
Administrator needs more information
A swap partner responds
Schedule is updated

What Happens Next

If Approved

Schedule updates automatically
Affected appointments change
You receive confirmation
Client may be notified

If Denied

Appointment remains as scheduled
You receive explanation
You may need to proceed as planned
Discuss alternatives if needed

If Modified

Administrator may offer alternatives
Review the modified proposal
Accept or discuss further
Schedule updates accordingly

Best Practices

Request Early

Submit requests as soon as you know
More lead time = more options
Last-minute requests are harder to accommodate
Plan ahead when possible

Be Specific

Include all relevant details
Suggest alternatives when rescheduling
Explain the reason clearly
Make it easy to process

Be Reasonable

Avoid frequent change requests
Understand schedule constraints
Be flexible with alternatives
Consider the impact on others

Follow Up

Check status of pending requests
Respond promptly to questions
Confirm changes when approved
Update your calendar accordingly

Emergency Changes

Same-Day Changes

For urgent situations:

Submit request immediately
Contact your supervisor directly (call/text)
Explain the emergency
Follow up in the app

What Qualifies as Emergency

Sudden illness
Family emergency
Car breakdown
Safety concern

Response Time

Emergency requests:

Usually handled immediately
May result in temporary coverage
Follow up as soon as possible
Document the situation

Avoiding Change Requests

Prevention Tips

Keep your availability updated
Block personal appointments in advance
Communicate scheduling preferences
Report ongoing conflicts

Keeping Availability Current

Update availability when it changes
Mark known commitments
Communicate long-term changes
Check schedule regularly

Impact of Changes

On Clients

Schedule changes affect clients:

They may be inconvenienced
Trust can be impacted
Routine matters to many clients
Consider client needs

On Coworkers

Your changes affect the team:

Someone may need to cover
Workloads may shift
Coordination takes effort
Be a team player

On You

Consider the impact:

Patterns may be noticed
May affect scheduling priority
Build a reliable reputation
Occasional changes are normal

Common Questions

How Long for Approval?

Routine: 1-2 business days
Urgent: Same day if possible
Complex swaps: May take longer
Follow up if no response

Can I Cancel After Approval?

Contact administrator immediately
Original schedule may not be available
Depends on timing and circumstances
Avoid this when possible

What If There's No Coverage?

You may need to keep the appointment
Discuss options with supervisor
Consider partial solutions
Emergency situations handled differently

Can I Make Recurring Changes?

Ongoing scheduling issues need different handling
Talk to your administrator
Availability changes may be needed
Address root cause

Help Center

Requesting Schedule Changes